FAQs

In addition to the charger unit, the standard installation includes a Miniature Circuit Breaker (MCB) or Residual Current Device (RCBO), as well as cable clipped to the walls up to ten metres.

The Zappi can be installed with a hub and CT clamps for improved functionality. Please note the hub requires a router with an Ethernet port. 

7 kwh chargers take approximately 6-8 hours, while 22 kwh 3 phase chargers can take 2-4 hours.

Zappi tethered units include a 6.5m cable. The Easee charger cable is 7.5m and must be purchased separately. 

In some cases, additions or features may need to be installed separately. These include:

●    PEN fault protection device 
●    Cable hooks for cable management
●    Charge leads
●    additional consumer units when there is no room to add an existing circuit
●    Additional software to comply with OZEV requirements
●    Main earth bonding as per BS7671 requirements 
●    Wiring for chargers situated over 10 metres away from the consumer unit

Residential: 

If you are living in a flat, either rented or owned by you, you can apply for the Electric Vehicle Homecharge Scheme. If you live in a house, you can apply to the scheme as a tenant only. Unfortunately, homeowners aren’t eligible. Find out more

Landlords: If you own a commercial or residential property, you can apply for the Chargepoint Grant for Landlords. Find out more

Commercial: If you run a business, charity or public authority, you may qualify for the Workplace Charging Scheme. You can find more

Of course, you can always contact us for questions about any of these schemes.
 

We’re based in North West London with OZEV approved engineers around the Greater London area.

Clear the cable route and area around the distribution board/electricity supply meter, especially in small spaces. 
Keep your wifi password handy for your installer to connect your charge point to the internet. If you are installing a hub, make sure to have an Ethernet port available.

Before the installation:
The installer will contact you in advance to arrange a time that works for you.

The installation process:
The installer will position and attach the charger by drilling and clipping a cable to the wall.

The installer will then install the correct protective device in your consumer unit. During this process, the power will be switched off.

You will be asked for your WiFi password to complete the setup. Finally, they’ll do their last safety checks and make sure it’s ready for you to use. 

After installation
The installer will give you clear instructions on how your charger works, and how to contact them if you need help. You can expect to receive the work certificates within the next few days.

We cannot proceed with the installation until the issues are rectified. In those situations, we can offer you no obligation quote for repairs. If you are not satisfied, we will issue a refund.

Start the installation process